[Quickbase US Status] Notice: Data Center Switch (Planned) - Down Time

Maintenance
07/16/2023, 07:10am EDT

[Quickbase US Status] Notice: Data Center Switch (Planned) - Down Time

Status: closed
Start: 07/16/2023, 06:10am EDT
End: 07/16/2023, 07:10am EDT
Duration: 1 hour
Affected Components:
Quickbase Service - US Region Quickbase Audit Logs - US Region Quickbase Automations - US Region Quickbase Billing - US Region Quickbase Pipelines - US Region Quickbase Platform Analytics - US Region Quickbase RESTful APIs - US Region Quickbase Sync - US Region Quickbase Webhooks - US Region
Update

07/16/2023, 06:10am EDT

07/16/2023, 06:10am EDT

We are continuing our year long plan to transition parts of the US Instance of the Quickbase platform ("Quickbase US") between our existing hosting locations, and to introduce a new hosting location by the end of 2023.  This hosting transition is being accomplished using planned down time similar to the data center switches we typically do 2-3 times per year.

No action will be needed by customers aside from being aware of the planned down time as it is announced during 2023.

A full explanation of the hosting transition, and a visual depiction of the milestones are linked to in this Quickbase Community post.

On July 16 and August 13, we will have the following planned down time to perform two data center switches as the next customer facing steps of the hosting transition.

Quickbase US will be unavailable during these maintenance windows.

  • Sunday, July 16, 2023, 6:10 AM to 9:00 AM Eastern US Time - Switch the active location of the Core Cluster Components of Quickbase US from Flexential-Colorado to AWS-Oregon.  Quickbase US will be down during this maintenance.
  • Sunday, August 13, 2023, 6:10 AM to 8:00 AM Eastern US Time - Switch the active location of the Core Cluster Components of Quickbase US from AWS-Oregon to Flexential-Colorado.  Quickbase US will be down during this maintenance.
  • While running the active location in AWS-Oregon, if we detect any issues we cannot correct, we will switch the active location back to Flexential-Colorado using unplanned down time.  We will strive to minimize the duration of any unplanned down time and, if possible, perform the switch during non-US business hours.  The typical duration for switching the active location to Flexential-Colorado is 1 hour, 50 minutes.

Resolved

07/16/2023, 07:10am EDT

07/16/2023, 07:10am EDT

The Quickbase-US platform was open to customers with the active location being AWS-Oregon at 6:58 AM Eastern US Time.  By 7:10 AM, performance of the platform was normal.

We have completed our verification of the platform in this location.

This incident is closed.