This notice is for conditional down time for Quickbase US that may occur on Sunday, December 10, between 6:10 AM and 8:00 AM Eastern US Time.  We will make a decision on the need for this maintenance by 9:00 PM Eastern US Time on Saturday, December 9 and will update this post accordingly.

Read the full notice below for more information on this maintenance and the conditions under which it may occur.

We are continuing our year long plan to transition parts of the US Instance of the Quickbase platform ("Quickbase US") between our existing hosting locations, and to introduce a new hosting location in December of 2023 and early Q1 of 2024.  This hosting transition is being accomplished using planned down time similar to the data center switches we typically do 2-3 times per year.

No action will be needed by customers aside from being aware of the planned down time as it is announced during 2023 or 2024.

A full explanation of the hosting transition, and a visual depiction of the milestones are linked to in this Quickbase Community post.

On the weekend of December 9-10, and on either Saturday, January 20 or Saturday, January 27, we will have the following planned down time to perform data center switches as the next customer facing steps of the hosting transition. All times shown are Eastern US Time.

Quickbase US will be unavailable during this maintenance.

• Saturday, December 9, 12:10 AM to 3:00 AM - Switch the active location of the Core Cluster Components of Quickbase US from Flexential-Colorado to AWS-Ohio.
  • [CONDITIONAL] Only if we detect any issues during the weekend of December 9-10, then planned down time as follows:
    • Sunday, December 10, between 6:10 AM and 8:00 AM - Switch the active location of the Core Cluster Components of Quickbase US from AWS-Ohio to Flexential-Colorado.
• If we do NOT detect any issues during the weekend of December 9-10, then we will continue to run the active location in AWS-Ohio for 6-7 weeks until planned down time as follows:
  • Either Saturday, January 20, or Saturday, January 27, 12:10 AM to 3:00 AM - Switch the active location of the Core Cluster Components of Quickbase US from AWS-Ohio to AWS-Oregon.
  • The exact date for the switch to AWS-Oregon will be determined after January 2 and announced to customers via direct e-mail and a post on the Quickbase service page.
• If we stay in AWS-Ohio after December 10, and we detect any issues between December 10 and either January 20 or 27 that we cannot correct, we will use unplanned down time to switch the Core Cluster Components for Quickbase US to run active in Flexential-Colorado or AWS-Oregon, depending on the judgement of our Site Reliability Engineering (SRE) team. We will strive to minimize the duration of any unplanned down time and, if possible, perform the switch during non-US business hours. The typical duration for switching the active location to another location ranges from 2-3 hours.
• The planned down time periods above were chosen because they are historically the lowest point of utilization of the platform by our customers.

If you have any questions, please contact your Quickbase Account Team.

We are continuing our year long plan to transition parts of the US Instance of the Quickbase platform ("Quickbase US") between our existing hosting locations, and to introduce a new hosting location in December of 2023 and early Q1 of 2024.  This hosting transition is being accomplished using planned down time similar to the data center switches we typically do 2-3 times per year.

No action will be needed by customers aside from being aware of the planned down time as it is announced during 2023 or 2024.

A full explanation of the hosting transition, and a visual depiction of the milestones are linked to in this Quickbase Community post.

On the weekend of December 9-10, and on either Saturday, January 20 or Saturday, January 27, we will have the following planned down time to perform data center switches as the next customer facing steps of the hosting transition. All times shown are Eastern US Time.

Quickbase US will be unavailable during this maintenance

• Saturday, December 9, 12:10 AM to 3:00 AM - Switch the active location of the Core Cluster Components of Quickbase US from Flexential-Colorado to AWS-Ohio.
  • [CONDITIONAL] Only if we detect any issues during the weekend of December 9-10, then planned down time as follows:
    • Sunday, December 10, between 6:10 AM and 8:00 AM - Switch the active location of the Core Cluster Components of Quickbase US from AWS-Ohio to Flexential-Colorado.

• If we do NOT detect any issues during the weekend of December 9-10, then we will continue to run the active location in AWS-Ohio for 6-7 weeks until planned down time as follows:
• Either Saturday, January 20, or Saturday, January 27, 12:10 AM to 3:00 AM - Switch the active location of the Core Cluster Components of Quickbase US from AWS-Ohio to AWS-Oregon.
• The exact date for the switch to AWS-Oregon will be determined after January 2 and announced to customers via direct e-mail and a post on the Quickbase service page.
• If we stay in AWS-Ohio after December 10, and we detect any issues between December 10 and either January 20 or 27 that we cannot correct, we will use unplanned down time to switch the Core Cluster Components for Quickbase US to run active in Flexential-Colorado or AWS-Oregon, depending on the judgement of our Site Reliability Engineering (SRE) team. We will strive to minimize the duration of any unplanned down time and, if possible, perform the switch during non-US business hours. The typical duration for switching the active location to another location ranges from 2-3 hours.
• The planned down time periods above were chosen because they are historically the lowest point of utilization of the platform by our customers.

If you have any questions, please contact your Quickbase Account Team.

Starting around 10 PM Eastern US Time, account administrators will be unable to access billing information for their account.  

We are working to resolve as soon as possible.  We will provide an update as soon as we have one.

We are working with our vendor to fix this issue as soon as possible.  We apologize for the inconvenience this issue has caused.

We've deployed a fix for this issue.  We are monitoring to confirm everything is working properly.

This incident is closed.

We will provide a root cause once we have it.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, November 30, 2023, between 2:00 PM and 3:00 PM Eastern US Time. 

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, November 30, 2023, between 1:00 PM and 2:00 PM Eastern US Time.

This maintenance originally scheduled at 11:00 AM Eastern US Time has been postponed until 1:00 PM Eastern US Time. The post has been updated to reflect this change.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, November 29, 2023, between 11:00 PM and 12:30 AM Eastern US Time. 

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, November 29, 2023, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, November 29, 2023, between 7:00 AM and 8:00 AM Eastern US Time.

This incident is closed.

Starting around 8:30 AM Eastern US Time, some users may have experienced delays while searching for Activities in the latest Pipelines executions.  

We have identified the issue and are working on a fix as soon as possible.

We have implemented a fix and are seeing improvements in our logs.  We will continue to monitor and provide an update as soon as we have one.

We continue to see improvements in our logs.  This issue should be resolved completely within the next hour.

This is now operating normally again.  We apologize for any inconvenience this issue may have caused you.  We will provide a root cause once it is available. 

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  Quickbase EU may be unavailable for a period of time during this maintenance.

This maintenance window will be: Tuesday, November 21, 2023, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 21, 2023, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 21, 2023, between 7:00 AM and 8:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, November 16, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, November 16, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, November 16, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, November 16, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase Team will be updating our public SAML certificate at 8 PM Eastern US Time on Wednesday, November 15, 2023.  Quickbase users that have their accounts configured with SAML and have also uploaded our public certificate to their IdP will need to upload our new public certificate at this time.  More information, including the new public certificate bundle, can be found in our Community Post here.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 14, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, November 14, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, November 13, 2023 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, November 13, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Monday, November 13, 2023, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, November 12, 2023 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, November 9, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, November 9th, 2023, between 1:00 PM and 2:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, November 9, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, November 9, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, November 7th, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, November 7th, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, November 6, 2023, between 5:00 AM and 6:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, November 6, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Friday, November 3, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Friday, November 3, 2023, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, November 2, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to update an SSL certificate used by an internal load balancer.  This change is not expected to cause disruption.

This maintenance window will be: Tuesday, October 31, 2023 between 8:00 PM and 9:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Monday, October 30, 2023, between 2:00 PM and 3:00 PM Eastern US Time. 

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  Quickbase EU may be unavailable for a period of time during this maintenance.

This maintenance window will be: Thursday, October 26, 2023, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, October 25, 2023, between 11:00 PM and 12:30 AM Eastern US Time. 

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, October 24th, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, October 24th, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, October 19, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, October 19, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Wednesday, October 18, 2023 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team fixed an issue where users with specific permission sets were unable to edit records via new forms.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, October 17, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, October 17, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, October 17, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Starting around 10:00 AM Eastern US Time, users will notice slight performance degradation moving between new table reports and forms. We plan to resolve this issue as soon as possible.

This incident is closed.

Starting around 9:45 AM Eastern US Time, users will notice slight performance degradation moving between new table reports and forms. We plan to resolve this issue as soon as possible.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, October 15, 2023 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

On Saturday, October 14, 2023 between 11:00 PM and 1:00 AM Eastern US Time, Quickbase University, our education platform, will be unavailable while our provider, Skilljar, performs scheduled maintenance.  Students attempting to access the course platform will see Skilljar's maintenance page providing more information.

This maintenance has no impact on use of the Quickbase platform by our customers.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, October 12th, 2023, between 2:30 PM and 3:30 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, October 12th, 2023, between 1:30 PM and 2:30 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, October 12, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, October 12, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, October 10, 2023, between 2 PM and 3 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, October 10, 2023, between 9 AM and 10 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to perform an update to a database supporting the Quickbase Sync service. The Quickbase Sync service will have intermittent availability during this maintenance. Customers with connected tables may experience failed refreshes of connected tables during this maintenance.

This maintenance window will be: Thursday, October 5, 2023, between 9:00 PM and 10:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, October 3, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, October 3, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, October 2, 2023, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, October 2, 2023, between 7:00 AM and 8:00 AM Eastern US Time.

This incident is closed.

On Saturday, September 30, 2023 between 11:00 PM and 1:00 AM Eastern US Time, Quickbase University, our education platform, will be unavailable while our provider, Skilljar, performs scheduled maintenance.  Students attempting to access the course platform will see Skilljar's maintenance page providing more information.

This maintenance has no impact on use of the Quickbase platform by our customers.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team fixed the following issues for Connection Central – Quickbase Sync:

• Accented characters in app and table names were displayed incorrectly.
• The list of connections could not be displayed if an inactive account had a connected table that used the app as a source.

This maintenance window will be: Thursday, September 28, 2023, between 2:00 PM and 3:00 PM Eastern US Time. 

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 28, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 28, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team fixed the following issues for Connection Central – Quickbase Sync:

• Accented characters in app and table names were displayed incorrectly.
• The list of connections could not be displayed if an inactive account had a connected table that used the app as a source.

This maintenance window will be: Wednesday, September 27, 2023, between 11:00 PM and 12:30 AM Eastern US Time. 

This incident is closed.

The team discovered an issue after testing and will be rolling back our previous maintenance.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, September 26, 2023, between 1:00 PM and 2:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, September 26, 2023, between 12 PM and 1 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, September 26, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, September 26, 2023, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, September 26, 2023, between 7:00 AM and 8:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team is fixing an issue where table reports failed to load for users with specific permission sets.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, September 20, 2023, between 2:00 PM and 3:00 PM Eastern US Time. 

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team is fixing an issue where table reports failed to load for users with specific permission sets.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, September 19, 2023, between 11:00 PM and 12:30 AM Eastern US Time. 

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, September 19, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, September 19, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, September 19, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, September 19, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, September 19, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

Starting at 8 PM Eastern US Time, some users may be experiencing slow performance when interacting with the platform.  We are investigating now and will provide an update in the next 30 minutes.

We have identified the issue and deployed a fix.  Quickbase is performing normally again.

This incident is closed

Starting around 2:00 PM Eastern US Time, users will notice slight performance degradation moving between new table reports and forms. 

We have identified the issue and planning to deploy a fix as soon as possible.

We have deployed a fix for this issue.

This incident is closed.

Starting around 11:30 PM Eastern US Time, users will notice slight performance degradation moving between new table reports and forms. 

We have identified the issue and planning to deploy a fix as soon as possible.

We have deployed a fix for this issue.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, September 17, 2023 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed

Starting around 7:35 PM Eastern US Time, we are seeing performance degradation to the Quickbase Sync service.  We are investigating this issue and will provide an update as soon as we have one.

Our team has made a change and is monitoring the services.

We will provide an update within the next hour

The team has deployed an additional change, and we are monitoring the services.

We will provide an update within the next hour

The Sync services have stabilized with the most recent change.

This incident is closed

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, September 14, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

We are seeing performance degradation to the Quickbase Audit Logs. Our teams are investigating this issue and will provide an update as soon as we have one.

This incident is closed.

We are aware of an issue with delayed emails from the Quickbase platform.  We are working with our vendor to fix as soon as possible.

We will provide another update in the next 60 minutes.

Our vendor has acknowledged an issue on their end and currently working on a fix. 

We will provide another update in the next 60 minutes.

Our vendor has identified the issue on their end and is working on deploying a fix as soon as possible.

We will provide another update within the next 60 minutes.

The vendor is continuing to work on a fix.  Some users may continue to see delays in emails from the product at this time.

We will provide another update within the next 60 minutes.

Our vendor is continuing to investigate this issue.  Some users may still see performance delays with emails from the Quickbase product at this time.

We will provide another update in the next 60 minutes. 

Our vendor has deployed a fix.  We are monitoring to confirm this issue is resolved. 

Our vendor has confirmed the issue has been resolved.  We will provide the root cause as soon as we have it.

This incident is closed.

Our vendor has confirmed a network capacity limitation ultimately caused this issue.  We have confirmed with the vendor they have taken the appropriate steps to prevent this issue from occurring again.

We apologize for any inconvenience this issue may have caused. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 7, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 7,  2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, September 4, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, September 4, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 31, 2023, between 2:00 PM and 3:00 PM Eastern US Time. 

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, August 30, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed. 

As mentioned in our August release notes, we are improving the "Copy Records" step of Pipelines. This rollout begins at 12:00 pm Eastern 8/30/2023 and will continue progressively until 9/5/2023. Customers may see two new behaviors:

1. The original copy records step would ignore data for field type mismatches, resulting in a partial record being created. The updated step has improved error handling and will reject a line if any field types do not match.
2. The updated connector now supports partial successes, allowing successful records to be created while unsuccessful ones will fail.
   

Reach out to Quickbase support for any additional questions.

This incident is closed.

We are seeing performance degradation to the Quickbase Audit Logs. Our teams are investigating this issue and will provide an update as soon as we have one.

We are continuing to investigate this issue.  We will provide another update within the next 60 minutes.

We are still investigating this issue.  We will provide another update within the next 60 minutes. 

Our team is still working on a fix for this issue.  We will provide another update within the next 60 minutes.

We continue to see performance issues for a subset of Audit Logs.  We are working to fix as soon as possible and will provide another update within the next 60 minutes.

Our team is still investigating this issue.  A subset of Audit Logs are experiencing slower performance than normal.  We will provide another update within the next 60 minutes. 

We are still investigating performance issues impacting a subset of Audit Logs.  We will provide an update within the next 60 minutes.

As of 5:25 PM Eastern US Time, we are implementing a change that we believe will address this issue.  We will provide another update within the next 60 minutes.

As of 5:40 PM Eastern US Time,, Audit Logs performance has returned to normal.

This incident is closed.

We will post a root cause once we have it.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, August 30, 2023, between 9:30 AM and 10:30 PM Eastern US Time.

This incident is closed.

Between 8:00 AM and 5:25 PM Eastern US Time, about 5% of customers may have experienced slow performance of Automations, Quickbase Actions, and Webhooks, as well as Pipelines that rely on Webhooks.  We have been actively investigating this issue throughout the day.

As of 5:25 PM Eastern US Time, performance of Automations, Quickbase Actions, and Webhooks, as well as Pipelines that rely on Webhooks has returned to normal.

This incident is closed.

We will publish a root cause once we have it.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 29, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 29, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Friday, August 25, 2023, between 2:00 PM and 3:00 PM Eastern US Time. 

This incident is closed.