On Saturday, September 30, 2023 between 11:00 PM and 1:00 AM Eastern US Time, Quickbase University, our education platform, will be unavailable while our provider, Skilljar, performs scheduled maintenance.  Students attempting to access the course platform will see Skilljar's maintenance page providing more information.

This maintenance has no impact on use of the Quickbase platform by our customers.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team is fixing an issue where table reports failed to load for users with specific permission sets.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, September 20, 2023, between 2:00 PM and 3:00 PM Eastern US Time. 

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team is fixing an issue where table reports failed to load for users with specific permission sets.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, September 19, 2023, between 11:00 PM and 12:30 AM Eastern US Time. 

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, September 19, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, September 19, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, September 19, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, September 19, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, September 19, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

Starting at 8 PM Eastern US Time, some users may be experiencing slow performance when interacting with the platform.  We are investigating now and will provide an update in the next 30 minutes.

We have identified the issue and deployed a fix.  Quickbase is performing normally again.

This incident is closed

Starting around 2:00 PM Eastern US Time, users will notice slight performance degradation moving between new table reports and forms. 

We have identified the issue and planning to deploy a fix as soon as possible.

We have deployed a fix for this issue.

This incident is closed.

Starting around 11:30 PM Eastern US Time, users will notice slight performance degradation moving between new table reports and forms. 

We have identified the issue and planning to deploy a fix as soon as possible.

We have deployed a fix for this issue.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, September 17, 2023 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed

Starting around 7:35 PM Eastern US Time, we are seeing performance degradation to the Quickbase Sync service.  We are investigating this issue and will provide an update as soon as we have one.

Our team has made a change and is monitoring the services.

We will provide an update within the next hour

The team has deployed an additional change, and we are monitoring the services.

We will provide an update within the next hour

The Sync services have stabilized with the most recent change.

This incident is closed

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, September 14, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

We are seeing performance degradation to the Quickbase Audit Logs. Our teams are investigating this issue and will provide an update as soon as we have one.

This incident is closed.

We are aware of an issue with delayed emails from the Quickbase platform.  We are working with our vendor to fix as soon as possible.

We will provide another update in the next 60 minutes.

Our vendor has acknowledged an issue on their end and currently working on a fix. 

We will provide another update in the next 60 minutes.

Our vendor has identified the issue on their end and is working on deploying a fix as soon as possible.

We will provide another update within the next 60 minutes.

The vendor is continuing to work on a fix.  Some users may continue to see delays in emails from the product at this time.

We will provide another update within the next 60 minutes.

Our vendor is continuing to investigate this issue.  Some users may still see performance delays with emails from the Quickbase product at this time.

We will provide another update in the next 60 minutes. 

Our vendor has deployed a fix.  We are monitoring to confirm this issue is resolved. 

Our vendor has confirmed the issue has been resolved.  We will provide the root cause as soon as we have it.

This incident is closed.

Our vendor has confirmed a network capacity limitation ultimately caused this issue.  We have confirmed with the vendor they have taken the appropriate steps to prevent this issue from occurring again.

We apologize for any inconvenience this issue may have caused. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 7, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, September 7,  2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, September 4, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Monday, September 4, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 31, 2023, between 2:00 PM and 3:00 PM Eastern US Time. 

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, August 30, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed. 

As mentioned in our August release notes, we are improving the "Copy Records" step of Pipelines. This rollout begins at 12:00 pm Eastern 8/30/2023 and will continue progressively until 9/5/2023. Customers may see two new behaviors:

1. The original copy records step would ignore data for field type mismatches, resulting in a partial record being created. The updated step has improved error handling and will reject a line if any field types do not match.
2. The updated connector now supports partial successes, allowing successful records to be created while unsuccessful ones will fail.
   

Reach out to Quickbase support for any additional questions.

This incident is closed.

We are seeing performance degradation to the Quickbase Audit Logs. Our teams are investigating this issue and will provide an update as soon as we have one.

We are continuing to investigate this issue.  We will provide another update within the next 60 minutes.

We are still investigating this issue.  We will provide another update within the next 60 minutes. 

Our team is still working on a fix for this issue.  We will provide another update within the next 60 minutes.

We continue to see performance issues for a subset of Audit Logs.  We are working to fix as soon as possible and will provide another update within the next 60 minutes.

Our team is still investigating this issue.  A subset of Audit Logs are experiencing slower performance than normal.  We will provide another update within the next 60 minutes. 

We are still investigating performance issues impacting a subset of Audit Logs.  We will provide an update within the next 60 minutes.

As of 5:25 PM Eastern US Time, we are implementing a change that we believe will address this issue.  We will provide another update within the next 60 minutes.

As of 5:40 PM Eastern US Time,, Audit Logs performance has returned to normal.

This incident is closed.

We will post a root cause once we have it.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, August 30, 2023, between 9:30 AM and 10:30 PM Eastern US Time.

This incident is closed.

Between 8:00 AM and 5:25 PM Eastern US Time, about 5% of customers may have experienced slow performance of Automations, Quickbase Actions, and Webhooks, as well as Pipelines that rely on Webhooks.  We have been actively investigating this issue throughout the day.

As of 5:25 PM Eastern US Time, performance of Automations, Quickbase Actions, and Webhooks, as well as Pipelines that rely on Webhooks has returned to normal.

This incident is closed.

We will publish a root cause once we have it.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 29, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 29, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Friday, August 25, 2023, between 2:00 PM and 3:00 PM Eastern US Time. 

This incident is closed.

Between 8:54 AM and 8:59 AM Eastern US Time, some logins to the Quickbase US platform may have failed.  We are actively investigating the cause.

As of 8:59 AM Eastern US Time, logins to Quickbase US are performing normally.

This incident is closed.

We will publish a root cause once we have it.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Friday, August 25, 2023, between 4:00 AM and 5:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Friday, August 25, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 23, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 24, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, August 24, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, August 24, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, August 24, 2023, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 22, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, August 22, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, August 21, 2023 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, August 20, 2023 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, August 16, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, August 16, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, August 16, 2023, between 3:00 AM and 4:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, August 16, 2023, between 2:00 AM and 3:00 AM Eastern US Time.

This Incident is closed.

We are continuing our year long plan to transition parts of the US Instance of the Quickbase platform ("Quickbase US") between our existing hosting locations, and to introduce a new hosting location by the end of 2023.  This hosting transition is being accomplished using planned down time similar to the data center switches we typically do 2-3 times per year.

No action will be needed by customers aside from being aware of the planned down time as it is announced during 2023.

A full explanation of the hosting transition, and a visual depiction of the milestones are linked to in this Quickbase Community post.

On August 13, we will have the following planned down time to perform a data center switch as the next customer facing step of the hosting transition.

Quickbase US will be unavailable during this maintenance window.

• Sunday, August 13, 2023, 6:10 AM to 8:00 AM Eastern US Time - Switch the active location of the Core Cluster Components of Quickbase US from AWS-Oregon to Flexential-Colorado.  Quickbase US will be down during this maintenance.
  

As of 6:40 AM Eastern US Time, the active location of the US Instance of the Quickbase platform is Flexential-Colorado and the platform is running normally.  (Note, you are likely receiving this e-mail close to 7:25 AM Eastern US Time.)

We have completed our verification of the platform in this location.

This incident is closed.

Starting around 5:30 AM Eastern US Time, some users may be experiencing degraded performance while using sandbox features, copying apps, or using solutions versioning.

As of 9:15 AM Eastern US Time, this issue has been resolved.  We apologize for any inconvenience this may have caused.

We will provide a root cause once it's available.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, August 9, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, August 9, 2023, between 1:00 PM and 2:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, August 9, 2023, between 05:00 AM and 06:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, August 9, 2023, between 04:00 AM and 05:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, August 3, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, August 2, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to perform an update to a database supporting the Quickbase Sync service. The Quickbase Sync service will have intermittent availability during this maintenance. Customers with connected tables may experience failed refreshes of connected tables during this maintenance.

This maintenance window will be: Wednesday, August 2, 2023, 2023, between 9:00 PM and 10:00 PM Eastern US Time.

This incident is closed.

Starting around 4:00 AM Eastern US Time, we are seeing performance degradation to the Quickbase Sync service.  We are investigating this issue and will provide an update as soon as we have one.

We are still investigating and will provide an update in 30 minutes.

We are still investigating and will provide an update in 30 minutes.

We are still investigating and will provide an update in 30 minutes.

We believe we have identified the issue and our team is working towards a resolution.  We will provide an update in 30 minutes.

We believe we have identified the issue and our team is working towards a resolution.  We will provide an update in 30 minutes.

Our team is working towards a resolution.  We will provide an update in 30 minutes.

The service is starting to recover and our team is monitoring.  We will provide an update in 30 minutes.

As of 11:10 AM Eastern US Time, connected table refreshes are working normally.

This incident is closed.

First, we realize we are an important part of your business, and you expect Quickbase to be available and performing well when you need it.  We apologize for the disruption this incident caused our customers.

The preliminary root cause is that a minor database upgrade initiated by our hosting partner resulted in a configuration error that prevented correct use of that database.  These minor database upgrades are considered routine and occur periodically without interruption to connected table refreshes.  Today's incident was unexpected and we will be investigating it fully to determine what happened, how we can prevent it in the future, and how we can respond more quickly.  Please read on for more details.  Please note these are preliminary findings and we will be updating this root cause as we learn more.

The Quickbase Sync service is responsible for refreshing connected tables in Quickbase applications.  For example, if you are keeping data between two Quickbase apps in sync, or keeping data in a Quickbase app in sync with some other vendor such as Salesforce or Google Mail.  The Sync service consists of many services and databases.  One of the databases used by the service was upgraded at about 4:00 AM Eastern US Time by our hosting partner.  Our hosting partner does not typically inform us of exactly when the minor database upgrades will be performed because they are considered routine.

At some point during the minor database upgrade, configuration information in the database was changed unexpectedly by the upgrade program resulting in inconsistent ability to access the database.  At that point, some connected table refreshes completed successfully while others failed with an error that would display in the connected table history tab, or in the e-mail customers receive when a connected table refresh fails.  The error was similar to the following:

The error was: The resource ‘[[connection_XXXXX]].[[XXXXXXXXXXXXXXXXXXXXXXXXXX]]:serviceDefinition::Query’ does not exist. Tracker ID: [XXXXXXXXXXX]

As the incident progressed, our team was attempting to recover the Sync service so customers may have seen an HTTP 502 error.

Once we identified that the database was only intermittently working, we rebuilt it and the Sync service returned to normal.

We are continuing to investigate why the configuration information was changed by the database upgrade program.

As with all incidents, we are building a list of areas in which we can improve.  This includes how fast we detected the issue, and how fast we responded.  We received monitoring alerts via e-mail within 5 minutes of the incident starting but none of the alerts paged our on call staff.  We are actively working to improve our monitoring and alerting for the Sync service and expect to have pageable alerts in place today that will notify our on call staff of incidents such as the one that occurred today.

As previously noted, we will update this root cause further as we learn more.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, August 1, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing emergency maintenance to perform an update to a database supporting Quickbase EU.  We expect the platform to be unavailable for up to 15 minutes during this maintenance window.

This maintenance window will be: Thursday, July 27, 2023, between 3:00 PM and 4:00 PM Eastern US Time.

This incident is closed. 

Ensuring your data is always available takes planning and action. It's action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform to fix the following issues:

• Some users were prevented from saving records in grid edit reports in apps where the UTF-8 switch was enabled.
• Some users were caught in a reload loop when navigating from table reports to new forms.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, July 27th, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, July 27, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, July 27,  2023, between 12:30 PM and 1:30 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, July 27,  2023, between 11:30 AM and 12:30 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, July 27, 2023, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed. 

Ensuring your data is always available takes planning and action. It's action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform to fix the following issues:

• Some users were prevented from saving records in grid edit reports in apps where the UTF-8 switch was enabled.
• Some users were caught in a reload loop when navigating from table reports to new forms.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, July 26th, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 25, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

We are currently investigating an issue with Pipelines where some users cannot edit an existing Pipeline.  We will provide another update in the next 30 minutes.

We have deployed a fix for this issue.  We will provide a root cause once it's available.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 25, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 25, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, July 25, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

This incident is closed.

Starting at 11:25 AM Eastern US Time, connected table refreshes (Quickbase Sync) for Quickbase US are delayed.  We are actively investigating.

As of 11:55 AM Eastern US Time, we have determined the root cause and are working on a solution.  Connected table refreshes are working intermittently.  We expect to have a solution in place within one hour.

As of 12:19 PM Eastern US Time, a solution has been applied and connected table refreshes are working properly.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, July 20, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This maintenance has been cancelled.

• Sunday, July 16, 2023, 6:10 AM to 9:00 AM Eastern US Time - Switch the active location of the Core Cluster Components of Quickbase US from Flexential-Colorado to AWS-Oregon.  Quickbase US will be down during this maintenance.
• Sunday, August 13, 2023, 6:10 AM to 8:00 AM Eastern US Time - Switch the active location of the Core Cluster Components of Quickbase US from AWS-Oregon to Flexential-Colorado.  Quickbase US will be down during this maintenance.
• While running the active location in AWS-Oregon, if we detect any issues we cannot correct, we will switch the active location back to Flexential-Colorado using unplanned down time.  We will strive to minimize the duration of any unplanned down time and, if possible, perform the switch during non-US business hours.  The typical duration for switching the active location to Flexential-Colorado is 1 hour, 50 minutes.

The Quickbase-US platform was open to customers with the active location being AWS-Oregon at 6:58 AM Eastern US Time.  By 7:10 AM, performance of the platform was normal.

We have completed our verification of the platform in this location.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, July 13, 2023, between 2:00 PM and 4:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, July 12, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, July 12, 2023, between 09:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Wednesday, July 12, 2023, between 08:00 AM and 09:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, July 11, 2023, between 12 PM and 1 PM Eastern US Time.

This incident is closed.

This incident is closed.

The Quickbase team will be performing maintenance to perform an update to a database supporting the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Friday, June 30, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed. 

This maintenance has been cancelled. 

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, June 29, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This maintenance has been cancelled. 

This maintenance has been cancelled. 

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 27, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, June 27, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

This incident is closed.

This incident is closed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  Quickbase EU may be unavailable for a period of time during this maintenance.

This maintenance window will be: Thursday, June 22, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It's action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.

• Desktop dashboard selections were overriding mobile role home pages.
• Form rules were not running on the new form experience when a user didn’t have edit record permissions
• Some users were not able to view/edit records in embedded reports on new forms.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, June 15, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It's action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.

• Desktop dashboard selections were overriding mobile role home pages.
• Form rules were not running on the new form experience when a user didn’t have edit record permissions
• Some users were not able to view/edit records in embedded reports on new forms.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, June 14, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to perform an update to a database supporting the Quickbase Sync service. The Quickbase Sync service will have intermittent availability during this maintenance. Customers with connected tables may experience failed refreshes of connected tables during this maintenance.

This maintenance window will be: Wednesday, June 14, 2023, between 8:00 PM and 9:00 PM Eastern US Time.

This incident is closed. 

Ensuring your data is always available takes planning and action.  It's action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Tuesday, June 13, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed. 

Ensuring your data is always available takes planning and action.  It's action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements. 

This maintenance window will be: Monday, June 12, 2023, between 8:00 PM and 9:00 PM Eastern US Time.

This incident is closed.

As of 10:36 AM Eastern US Time, the Quickbase platform returned to normal performance levels.

This incident is closed.

The performance degradation is related to the incident that occurred on Thursday, June 9, 2023.  Please see that post for root cause information: https://service.quickbase.com/incident/435930

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team fixed an issue where users were not able to be removed from a Quickbase realm’s directory.

This maintenance window will be: Friday, June 9, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team fixed an issue where users were not able to be removed from a Quickbase realm’s directory.

This maintenance window will be: Thursday, June 8, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

We continue to investigate this issue.  We will provide another update in the next 30 minutes.

We are still investigating this issue with the highest urgency.  We will provide another update in 30 minutes.

Starting around 2:35 PM Eastern US Time, we are seeing performance degradation to the platform. We are investigating this issue and will provide an update within 30 minutes.

We are seeing improvements in performance to the Quickbase platform.  We continue to monitor this issue and will provide another update in 30 minutes.

As of 3:55 PM Eastern US Time, the Quickbase platform returned to normal performance levels.  (Note, you are likely receiving this e-mail close to 4:30 PM Eastern US Time.)

This incident is closed.

All times shown are Eastern US Time.

Between 2:35 PM and 3:55 PM, the performance of the Quickbase US platform was degraded with many requests timing out or returning an error.  Between 2:35 PM and 3:20 PM, the customer experience may have been normal for some customers while others had degraded performance.  After 3:20 PM, most customers likely had a poor user experience.  This incident was resolved by 3:55 PM.

The preliminary root cause is that a platform service that checks which platform features a user is eligible to access received a large influx of requests that resulted in queuing of requests.  At this point in the incident, performance was slow but most requests would ultimately complete.  This queuing in turn caused a platform service that routes requests to eventually exhaust its available resources which is when the platform performance further degraded.  We are still evaluating the cause of the large influx of initial requests that triggered the problem but believe it originated with unexpected behavior of how pipelines interacted with the feature status service.

We've implemented two improvements in our platform monitoring that will provide us with faster identification of the specific area of the platform where this issue occurred.  We are also researching methods of improving the scalability of the feature status service and the routing service.

We will continue to update this root cause as we learn more from our investigation of this incident.