This incident is closed.

This incident is closed.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 30, 2023, between 08:00 AM and 09:00 AM Eastern US Time.

This incident is closed.

We will provide an update in 1 hour

Product has come up with a fix and is taking steps to verify before deploy.

Another update will be provided in 1 hour

As of 5:15 PM ET, the Copy Records action is behaving as expected. We will provide a root cause once it is available.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 30, 2023, between 07:00 AM and 08:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, May 25, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, May 25, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, May 25, 2023, between 09:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, May 24, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, May 21, 2023 between 9:30 AM and 11:30 AM Eastern US Time.

As of 6:45 AM Eastern US Time, the active location of the US Instance of the Quickbase platform is Flexential-Colorado and the platform is running normally.

We have completed our verification of the platform in this location.

This incident is closed.

As of 1:30 AM Eastern US Time, the active location of the US Instance of the Quickbase platform is AWS-Oregon and the platform is running normally.

We have completed our verification of the platform in this location.

This incident is closed.

Ensuring your data is always available takes planning and action. It's action time now and the Quickbase team will be performing planned maintenance to address non-customer facing issues. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, May 16, 2023 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Ensuring your data is always available takes planning and action. It's action time now and the Quickbase team will be performing planned maintenance to address non-customer facing issues. We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, May 11, 2023 11:00 PM to Friday, May 12, 2023 12:30 AM Eastern US Time.

This incident is closed.

This incident is closed.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, May 11, 2023, between 10:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

• Saturday, May 6, 2023, 12:10 AM to 3:00 AM Eastern US Time - Switch the active location of Quickbase US from Flexential-Colorado to AWS-Oregon.
  • If we detect any issues during the weekend of May 6-7, then planned down time as follows:
    • Sunday, May 7, 2023, 7:10 AM to 9:00 AM Eastern US Time - Switch the active location of Quickbase US from AWS-Oregon to Flexential-Colorado.
  • If we do NOT detect any issues during the weekend of May 6-7, then planned down time as follows:
    • Saturday, May 20, 2023, 12:10 AM to 2:00 AM Eastern US Time - Switch the active location of Quickbase US from AWS-Oregon to Flexential-Colorado.
• Note, if we stay in AWS-Oregon after May 7, and we detect any issues between May 7 and May 20 that we cannot correct, we will switch the active location of  Quickbase US back to Flexential-Colorado using unplanned down time. We will strive to minimize the duration of any unplanned down time and, if possible, perform the switch during non-US business hours. The typical duration for switching the active location to Flexential-Colorado is 1 hour, 50 minutes.

The conditional maintenance planned for 7:10 AM to 9:00 AM Eastern US Time on Sunday, May 7 will not occur because we switched the active location of the US instance of the Quickbase platform back to our Flexential-Colorado location at 3:05 AM Eastern US Time on Saturday, May 6 per this incident.

This maintenance is canceled.

As of 3:05 AM Eastern US Time, the US Instance of the Quickbase platform is available.  However, some requests may be slow or return errors until 3:45 AM Eastern US Time.  Also, refreshes of connected tables are not working at this time.  We will post an update by 3:45 AM Eastern US Time.

As of 3:45 AM Eastern US Time, the US Instance of the Quickbase platform is now operating normally.

This incident is closed.

• Saturday, May 6, 2023, 12:10 AM to 3:00 AM Eastern US Time - Switch the active location of Quickbase US from Flexential-Colorado to AWS-Oregon.
  • If we detect any issues during the weekend of May 6-7, then planned down time as follows:
    • Sunday, May 7, 2023, 7:10 AM to 9:00 AM Eastern US Time - Switch the active location of Quickbase US from AWS-Oregon to Flexential-Colorado.
  • If we do NOT detect any issues during the weekend of May 6-7, then planned down time as follows:
    • Saturday, May 20, 2023, 12:10 AM to 2:00 AM Eastern US Time - Switch the active location of Quickbase US from AWS-Oregon to Flexential-Colorado.
• Note, if we stay in AWS-Oregon after May 7, and we detect any issues between May 7 and May 20 that we cannot correct, we will switch the active location of  Quickbase US back to Flexential-Colorado using unplanned down time. We will strive to minimize the duration of any unplanned down time and, if possible, perform the switch during non-US business hours. The typical duration for switching the active location to Flexential-Colorado is 1 hour, 50 minutes.

This incident is closed.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, May 3rd, 2023, between 12 PM and 1 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Wednesday, May 3rd, 2023, between 11 AM and 12 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 2, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, May 2, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

We are still investigating this issue.  We will provide another update as soon as we can.

We are continuing to investigate this issue.  We will provide another update within 1 hour.

We are continuing to investigate this issue.  We will provide another update within 1 hour.

As of 8:20 AM Eastern US Time, the issue has been resolved.

This incident is closed.

We will post a root cause once we have it.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, April 26, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

This incident is closed.

Starting at 11:06 AM Eastern US Time, our latest deployment of Pipelines functionality introduced an issue for some customers using the "Copy Records" step within the Quickbase channel of Pipelines. We have identified the issue and reverted to the previous deployment to fix the issue.

We apologize for any inconvenience this may have caused.  We will provide a root cause once it's available.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, April 25, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

This incident is closed.

Starting at 10:10 AM Eastern US Time, our latest deployment of Pipelines functionality introduced an issue for some customers using the "Copy Records" step within the Quickbase channel of Pipelines. We have identified the issue and reverted to the previous deployment to fix the issue.

We apologize for any inconvenience this may have caused.  We will provide a root cause once it's available.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, April 25, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Monday, April 24, 2023 between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, April 23, 2023 between 9:30 AM and 11:30 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, April 18, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, April 18, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Starting at 9 AM Eastern US Time, we are experiencing performance issues with QB Sync.  We are currently investigating and will provide an update as soon as we have one.

We are still actively investigating this issue and working on a resolution as soon as possible.  We will provide another update as soon as one is available. 

QB Sync is operating normally again.  We will provide a root cause once we have it.

This incident is closed.

This incident is closed.

This incident is closed.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be fixing the following issues related to connections used by connected tables (Quickbase Sync):

• Some connections that use OAuth authorization would not load.
• Some connections would not save after editing.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, April 6, 2023, between 2:00 PM and 3:30 PM Eastern US Time.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be fixing the following issues related to connections used by connected tables (Quickbase Sync):

• Some connections that use OAuth authorization would not load.
• Some connections would not save after editing.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Wednesday, April 5, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed.

We are continuing to work to resolve this issue.  We will post an update within 1 hour.

As of 10:10 AM Eastern US Time, the Quickbase US platform is performing normally.

This incident is closed.

During a restart of the Quickbase platform, applications are loaded into our fleet of run-time engines using criteria that attempt to reduce the chance of one run-time engine becoming overloaded.  In rare instances, we need to manually intercede to properly balance the applications.  In this incident, one of the run-time engines became overloaded so we moved some of the applications to other run-time engines.  To learn more about how the Quickbase platform hosts your applications to provide optimal performance and scalability, see the Quickbase Platform Evaluation Guide.

See the Root Cause section of this post for more details related to this incident.

As of 8:38 AM Eastern US Time, the Quickbase US platform is unavailable.  We are actively investigating and will provide an update within 30 minutes.

As of 9:00 AM Eastern US Time, the Quickbase US platform is recovering.  We will post an update within 30 minutes.

As of 9:04 AM Eastern US Time, request traffic levels to the Quickbase US platform have returned to normal but some requests may still be slow for less than 1% of applications.  See this post for more information on the performance issue impacting less than 1% of applications.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Thursday, March 30, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, March 30, 2023, between 04:00 AM and 05:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, March 30, 2023, between 03:00 AM and 04:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, March 28, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed.

As of 11:44 AM Eastern US Time, Quickbase University is available and operating normally.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, March 28, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

Our partner that operates the Quickbase University site, Skilljar, reported an outage.  They provided a root cause whereby the quantity of web servers did not automatically scale up as expected to meet the normal daily traffic level.  They have corrected the issue to prevent this from happening again.  We apologize for any inconvenience this unplanned down time may have caused.

A table used to store information related to the support portal ran out of space.  We increased the space to resolve the issue.  We will enable enhanced monitoring on the table to identify future space issues so they can be corrected faster.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, March 28, 2023, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, March 28, 2023, between 8:00 AM and 9:00 AM Eastern US Time.

This incident is closed.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be:  Monday, March 27, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident has been closed.

Our apologies for the incorrect start time and subject on the prior e-mail for our planned maintenance to do a Product Upgrade on Sunday, March 26.  The correct start time is 9:30 AM Eastern US Time. 

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, March 26, 2023, between 9:30 AM and 11:30 AM Eastern US Time.

This incident has been closed.

In January, we informed realm and account admins for customers of the Quickbase platform about our plan to transition parts of the US Instance of the Quickbase platform ("Quickbase US") between our existing hosting locations during the first half of 2023 and introduce a new hosting location in the second half of 2023. This hosting transition will be accomplished using planned down time similar to the data center switches we typically do 2-3 times per year.

No action will be needed by customers aside from being aware of the planned down time as it is announced during 2023.

A full explanation of the hosting transition, and a visual depiction of the milestones are linked to in this Quickbase Community post.

On the weekend of March 25-26, and on Saturday, April 8, we will have planned down time to perform data center switches as the next customer facing steps of the hosting transition.

Quickbase US will be unavailable during this maintenance.

The conditional maintenance windows for Quickbase US will be:

• Saturday, March 25, 2023, 12:10 AM to 3:00 AM Eastern US Time - Switch the active location of Quickbase US from Flexential-Colorado to AWS-Oregon.
  • If we detect any issues during the weekend of March 25-26, then planned down time as follows:
    • Sunday, March 26, between 6:10 AM and 8:00 AM Eastern US Time - Switch the active location of Quickbase US from AWS-Oregon to Flexential-Colorado.
  • If we do NOT detect any issues during the weekend of March 25-26, then planned down time as follows:
    • Saturday, April 8, 2023, 12:10 AM to 2:00 AM Eastern US Time - Switch the active location of Quickbase US from AWS-Oregon to Flexential-Colorado.
• Note, if we stay in AWS-Oregon after March 26, and we detect any issues between March 26 and April 8 that we cannot correct, we will switch the active location of Quickbase US back to Flexential-Colorado using unplanned down time. We will strive to minimize the duration of any unplanned down time and, if possible, perform the switch during non-US business hours. The typical duration for switching the active location to Flexential-Colorado is 1 hour, 50 minutes.

The conditional maintenance tentatively planned for 6:10 AM to 8:00 AM Eastern US Time on Sunday, March 26 did not occur today because we switched the active location of the US instance of the Quickbase platform back to our Flexential-Colorado location at 5:28 AM Eastern US Time on Saturday, March 25 per this incident.  (Note, you are likely receiving this e-mail alert at about 12:20 PM Eastern US Time on Sunday, March 26.)

This maintenance is canceled.

As of 4:28 AM Eastern US Time, we have decided to return the US Instance of the Quickbase platform to our Flexential-Colorado location due to a problem whereby several large customer applications are not loading properly.  We expect this switch process to complete by about 6:00 AM Eastern US Time.  We will post an update at that time.

As of 5:28 AM Eastern US Time, the US Instance of the Quickbase platform returned to normal performance levels.

This incident is closed.

In January, we informed realm and account admins for customers of the Quickbase platform about our plan to transition parts of the US Instance of the Quickbase platform ("Quickbase US") between our existing hosting locations during the first half of 2023 and introduce a new hosting location in the second half of 2023. This hosting transition will be accomplished using planned down time similar to the data center switches we typically do 2-3 times per year.

No action will be needed by customers aside from being aware of the planned down time as it is announced during 2023.

A full explanation of the hosting transition, and a visual depiction of the milestones are linked to in this Quickbase Community post.

On the weekend of March 25-26, and on Saturday, April 8, we will have planned down time to perform data center switches as the next customer facing steps of the hosting transition.

Quickbase US will be unavailable during this maintenance.

The conditional maintenance windows for Quickbase US will be:

• Saturday, March 25, 2023, 12:10 AM to 3:00 AM Eastern US Time - Switch the active location of Quickbase US from Flexential-Colorado to AWS-Oregon.
  • If we detect any issues during the weekend of March 25-26, then planned down time as follows:
    • Sunday, March 26, between 6:10 AM and 8:00 AM Eastern US Time - Switch the active location of Quickbase US from AWS-Oregon to Flexential-Colorado.
  • If we do NOT detect any issues during the weekend of March 25-26, then planned down time as follows:
    • Saturday, April 8, 2023, 12:10 AM to 2:00 AM Eastern US Time - Switch the active location of Quickbase US from AWS-Oregon to Flexential-Colorado.
• Note, if we stay in AWS-Oregon after March 26, and we detect any issues between March 26 and April 8 that we cannot correct, we will switch the active location of Quickbase US back to Flexential-Colorado using unplanned down time. We will strive to minimize the duration of any unplanned down time and, if possible, perform the switch during non-US business hours. The typical duration for switching the active location to Flexential-Colorado is 1 hour, 50 minutes.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, March 23, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, March 23, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed.

In line with our continued efforts to improve performance and reliability, we will be making some behind-the-scenes changes in our US instance (api.quickbase.com) of our new RESTful API infrastructure.

This maintenance window will be: Tuesday, March 21, 2023, between 4:00 PM and 4:30 PM Eastern US Time.

For questions, please contact our support team.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, March 21, 2023, between 12:30 PM and 1:30 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Tuesday, March 21, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

In line with our continued efforts to improve performance and reliability, we will be making some behind-the-scenes changes in our EU instance (api.quickbase.eu) of our new RESTful API infrastructure.

This maintenance window will be: Thursday, March 16, 2023, between 3:00 PM and 3:30 PM Eastern US Time.

For questions, please contact our support team.

This has been completed.

The Quickbase team will be performing maintenance to update the infrastructure that handles the EU Instance of the Quickbase platform.  Quickbase EU may be unavailable for a period of time during this maintenance.

This maintenance window will be: Thursday, March 16, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed. 

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, March 16, 2023, between 12:00 PM and 1:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.

This maintenance window will be: Thursday, March 16, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

Between 9:00 AM and 12:30 PM Eastern US Time, a subset of users experienced delayed Pipeline Error Notifications and Pipeline Analytics.  Our team has isolated the issue and deployed a fix.  There was no interruption to Pipelines executions. We apologize for any inconvenience this may have caused.

This incident is closed.

We will provide a root cause as soon as we have it.

As of 5:30 PM Eastern US Time, the Account Permissions Page in the Quickbase Admin Console is currently down. Account Admins will not be able to change their account level permissions - such as change account admins.  We are actively investigating this issue and will post an update within 2 hours

We are still actively investigating this issue and will post an update within 2 hours.

A fix for the Account Permissions Page in the Quickbase Admin Console has been deployed.
This incident is closed.

The Quickbase team will be upgrading certain backend download services between Wednesday, March 15, 2023 and Wednesday, March 22, 2023.  These services are used when customers download a CSV from Platform Analytics and Data Scanner.  We do not expect any impact to customers.  The schedule is as follows:

• Wednesday, March 15, 2023 8:00 AM Eastern US Time, realms that start with A-H.
• Monday, March 20, 2023 8:00 AM Eastern US Time, realms that start with I-M.
• Wednesday, March 22, 2023 8:00 AM Eastern US Time, realms that start with N-Z.

This incident is closed.

The Quickbase team will be upgrading certain backend download services between Wednesday, March 15, 2023 and Wednesday, March 22, 2023.  These services are used when customers download a CSV from Platform Analytics and Data Scanner.  We do not expect any impact to customers.  The schedule is as follows:

• Wednesday, March 15, 2023 8:00 AM Eastern US Time, realms that start with A-H.
• Monday, March 20, 2023 8:00 AM Eastern US Time, realms that start with I-M.
• Wednesday, March 22, 2023 8:00 AM Eastern US Time, realms that start with N-Z.

This incident is closed.

In line with our continued efforts to improve performance and reliability, we will be making some behind-the-scenes changes in our EU instance (api.quickbase.eu) of our new RESTful API infrastructure.

This maintenance window will be: Monday, March 13, 2023, between 3:00 PM and 3:30 PM Eastern US Time

For questions, please contact our support team.

This has been completed.

As of 11:24 AM Eastern US Time, some functionality of the US Instance of the Quickbase platform is not working.  We are actively investigating and will post an update by 12:00 PM Eastern US Time.

As of 12:05 PM Eastern US Time, we are continuing to see errors for certain requests to the platform.  We believe the issue is with our cloud hosting partner and we are in contact with them.  We will post an update within 30 minutes.

As of 12:20 PM Eastern US Time, most functionality in the US Instance of the Quickbase platform is functioning normally.  However, we are still working to resolve issue with Pipelines, Sync (connected tables), Automations, and Webhooks.

As of 12:35 PM Eastern US Time, functionality for Pipelines, Sync (connected tables), Automations, and Webhooks in the US Instance of the Quickbase platform is functioning normally.

At this time, all functionality is working normally.

This incident is closed.

We will publish a root cause once we have it.

Our apologies for the incorrect start time on the prior e-mail for our planned maintenance on Sunday, March 12.  The correct start time is 7:10 AM Eastern US Time.  Our service page tool added one hour because the time changes in most parts of the United States ("spring forward") on Sunday, March 12.

In January, we informed realm and account admins for customers of the Quickbase platform about our plan to transition parts of the US Instance of the Quickbase platform between our existing hosting locations during the first half of 2023 and introduce a new hosting location in the second half of 2023. This hosting transition will be accomplished using planned down time similar to the data center switches we typically do 2-3 times per year.

No action will be needed by customers aside from being aware of the planned down time as it is announced during 2023.

A full explanation of the hosting transition, and a visual depiction of the milestones are linked to in this Quickbase Community post.

On the weekend of March 11-12, we will have planned down time to perform two data center switches as the next customer facing steps of our hosting transition.

Quickbase US will be unavailable during this maintenance.

The maintenance windows for the Quickbase US Instance will be:

• Saturday, March 11, between 12:10 AM and 3:00 AM Eastern US Time (Switching the active location of the platform from Flexential-Colorado to AWS-Oregon)
• Sunday, March 12, between 7:10 AM and 9:00 AM Eastern US Time (Switching the active location of the platform from AWS-Oregon to Flexential-Colorado)

As of 7:40 AM Eastern US Time, the active location of the US Instance of the Quickbase platform is Flexential-Colorado

The platform is running normally as of the planned end time of this maintenance window (9:00 AM Eastern US Time).

We have completed our verification of the platform in this location.

Note, you are likely receiving this e-mail closer to 9:40 AM Eastern US Time.

This incident is closed.

In January, we informed realm and account admins for customers of the Quickbase platform about our plan to transition parts of the US Instance of the Quickbase platform between our existing hosting locations during the first half of 2023 and introduce a new hosting location in the second half of 2023. This hosting transition will be accomplished using planned down time similar to the data center switches we typically do 2-3 times per year.

No action will be needed by customers aside from being aware of the planned down time as it is announced during 2023.

A full explanation of the hosting transition, and a visual depiction of the milestones are linked to in this Quickbase Community post.

On the weekend of March 11-12, we will have planned down time to perform two data center switches as the next customer facing steps of our hosting transition.

Quickbase US will be unavailable during this maintenance.

The maintenance windows for the Quickbase US Instance will be:

• Saturday, March 11, between 12:10 AM and 3:00 AM Eastern US Time (Switching the active location of the platform from Flexential-Colorado to AWS-Oregon)
• Sunday, March 12, between 7:10 AM and 9:00 AM Eastern US Time (Switching the active location of the platform from AWS-Oregon to Flexential-Colorado)

As of 1:22 AM Eastern US Time, the active location of the US Instance of the Quickbase platform is AWS-Oregon.

The platform is running normally as of the planned end time of this maintenance window (3:00 AM Eastern US Time).

We have completed our verification of the platform in this location.

Note, you are likely receiving this e-mail closer to 4:40 AM Eastern US Time.

We will be switching the US Instance of the Quickbase platform back to our Flexential-Colorado location between 7:10 AM and 9:00 AM Eastern US Time on Sunday, March 12 per this incident.

This incident is closed.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.
This maintenance window will be: Thursday, March 9th, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.
This maintenance window will be: Thursday, March 9th, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Thursday, March 9, 2023, between 10:30 AM and 11:30 AM Eastern US Time.

Between 11:07 AM and 11:25 AM Eastern US Time, some users may have seen execution errors with their Pipelines.  We have reverted the deployment and will reschedule for another date.

This incident is closed.

In line with our continued efforts to improve performance and reliability, we will be migrating all RESTful API traffic in our EU instance (api.quickbase.eu) to our new RESTful API infrastructure.

This maintenance window will be: Wednesday, March 8, 2023, between 3:00 PM and 3:30 PM Eastern US Time

For questions, please contact our support team.

This incident is closed.

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team will be fixing the following issues:

• Fixed an issue where use of getTempTokenDBID would conflict with concurrent sessions and log out the user.
• Fixed an issue where use of a record ID field filtering against another field in a report returned no results.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Tuesday, March 7, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines On-Premises Agent.  Customers connecting to the agent may experience a delay/failure for up to 20 minutes during this maintenance.  

This maintenance window will be: Tuesday, February 7, 2023, between 9:30 AM and 10:00 AM Eastern US Time.

This incident is closed. 

Ensuring your data is always available takes planning and action. It’s action time now and the Quickbase team will be fixing the following issues:

• Fixed an issue where use of getTempTokenDBID would conflict with concurrent sessions and log out the user.
• Fixed an issue where use of a record ID field filtering against another field in a report returned no results.

We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Monday, March 6, 2023, between 11:00 PM and 12:30 AM Eastern US Time.

This incident is closed

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.
This maintenance window will be: Thursday, March 2nd, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Sync service.  Some customers with connected tables may experience a delay of up to 15 minutes for scheduled refreshes during this maintenance.  Manual refreshes of connected tables may fail at times during this maintenance.
This maintenance window will be: Thursday, March 2nd, 2023, between 9:00 AM and 10:00 AM Eastern US Time.

This incident is closed.

This incident is closed. 

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.
This maintenance window will be: Tuesday, February 28, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, February 28, 2023, between 11:00 AM and 12:00 PM Eastern US Time.

This incident is closed. 

This incident is closed.

The Quickbase team will be performing maintenance to execute a minor upgrade of the Quickbase Pipelines service.  Some Pipelines may experience a short delay during this maintenance.

This maintenance window will be: Tuesday, February 28, 2023, between 10:00 AM and 11:00 AM Eastern US Time.

This incident is closed. 

The Quickbase team will be performing maintenance to execute a minor upgrade of the SSL certificate used with the Quickbase service.  No impact is expected during this maintenance. 
This maintenance window will be: Monday, February 27, 2023, between 8:30 PM and 9:30 PM Eastern US Time.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be:  Monday, February 27, 2023, between 2:00 PM and 3:00 PM Eastern US Time.

This incident is closed.

This incident is closed.

Ensuring your data is always available takes planning and action.  It’s action time now and the Quickbase team will be performing planned maintenance to patch the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.

This maintenance window will be: Sunday, February 26, 2023, between 7:00 PM and 9:30 PM Eastern US Time.

Our journey to improve Quickbase and your product experience continues.  The Quickbase team will be performing planned maintenance to upgrade the Quickbase platform.  We do not expect any disruption to the Quickbase platform as we make these improvements.  For more information on the enhancements and bug fixes in this upgrade, check out the release notes.

This maintenance window will be: Sunday, February 26, 2023, between 9:30 AM and 11:30 AM Eastern US Time.

This incident has been closed.

Between February 24, 11:00 PM Eastern US Time and February 25, 3:00 AM Eastern US Time, Quickbase Community will be intermittently unavailable while our hosting provider for the Community site conducts scheduled maintenance.

This maintenance will not impact the Quickbase platform.

This incident is closed.